Personal Date Protection Policy & Cookies

Use of cookies

We may use the information collected on this page through automated means to transfer personalized content, for market research, data analysis and system management purposes, to determine whether you have visited us in the past or you are a new visitor to the site, as well as to comply with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We may also use the information in other ways, for which special notice will be given at the time of collection.

Clarifications on the use of cookies

A cookie is a small string of information sent to the customer’s browser by a web server and stored on the customer’s computer hard drive. Cookies do not harm the customer's computer system and do not affect its functionality. Cookies also make browsing the web easier for the customer by saving their settings. The site uses cookies to provide specialized services and content that covers the interests of the user. The above cookies do not contain any identifiable personal information. Most browsers are set to accept cookies by default; however, usually the user has the option to set their browser to reject them. Even without cookies the customer may use most of the services of the online store.

Necessary cookies

PHP_SESSID This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.

PrestaShop-# This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.

If you want to change your cookie preferences, you can do so here.

Personal Date Protection Policy

The following update on the protection of your personal data indicates how we process personal data when you contact us as well as for each user and visitor of our website.

The information we collect for each user when they use this website (and the company's commercial websites in general) can be divided into three categories: (a) information provided by the user himself, (b) information collected by automated methods and ( c) information collected from other sources. The ways in which the different information is collected may be combined. In particular, the company collects through the website some or all of the following personal data of the users: name, surname, username, password, email address, postal address, telephone, age, gender, as these are registered on the website by them for the utilization of its specific services.

This notice enables you to be informed about why and how we process your personal data. The time we keep the data, if there are other recipients of your personal data, if we intend to transfer said data to another country, and if we do automated decision-making or profiling. Finally, if you are required to provide us with the relevant information.

Through its site, the Company has the ability to collect the personal data it needs from you to create an individual account, through which you can place orders and receive updates via e-mail.

The personal information collected by the Company is collected, processed, registered and stored confidentially, by itself as the Processing Manager, under the name VELTIN AE in accordance with the currently applicable provisions on personal data protection, the General Regulation on the Protection of Personal Data (EU 2016/ 679) and the law 4624/2019

The personal data that may be collected are never disclosed to third parties (with the exception of where provided by the Law and the Competent Authorities), but their personal nature is preserved. The Company VELTIN AE keeps files with these data exclusively for the purposes of communication, marketing actions, statistics and improvement of the services provided, customer management.

There are many ways you can contact us, including mail, telephone, electronic mail, and electronic services. To exercise your rights or for any other reason related to the data processing carried out by our company and included in this update.

Our postal address is:

VELTIN SA

17 Nov 79, 55534

Call centre: 0030 2310 795633

Mail: contact@mydvotion.com, office@veltin.gr

How We Collect Your Personal Data

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contact via e-mail
• Marketing actions
• Completing forms to participate in contests conducted by our company.
• Methods of collecting data from the site
• User Registration

At the time of your registration on the site, we collect your personal information, using the form available in the "My Account" section. The Company collects in this way and with your consent your first name, last name, email address, gender, mobile phone and date of birth.

Online Order

When placing an order, we collect personal information using the form available in the "Create a User Account" section as defined in the General Terms and Conditions. In this context and relying on the rights and obligations from the contractual relationship between us, the very operation of it as well as the legal obligations we collect in addition to the data collected during your registration: your address (delivery and billing, if it is different) and your phone (landline and mobile number).

The data we collect that is necessary to be able to respond to your inquiries or your order is marked with an asterisk on the data collection forms. If you do not fill in the mandatory information, we will not be able to complete our transaction.

We may also receive your personal information from various other sources as detailed below. We may collect this information when you fill it out on our website, on our social media platforms, or at some of our events. When you visit this Page, we also collect certain information by automated means, using technologies such as cookies & web server logs.

The personal information we collect from you every time you visit the site or place an order is necessary for the overall management of your request, or of your order by the Company and its additional providers (such as courier companies).

In addition, this data may be used to inform you about products and services provided by the Company and Marketing policies, as well as to determine your degree of satisfaction with the execution of the order and the possible existence of issues, the disclosure of which will help us be better for you.

Finally, the Company may contact you by telephone or by e-mail (email) with commercial proposals regarding products or services, promotional or advertising actions and in general Marketing actions, in order to determine your degree of satisfaction with the execution of your order, unless you opt-out, at the above contact details listed in the "Your Rights and Choices" paragraph above.

We handle the details of each user with respect, they are not transferred, not granted and generally not disclosed to third parties (natural or legal) for any reason (apart from the persons and entities of the next paragraph, as well as excluding the relevant provisions to the competent judicial, police and other administrative authorities, upon their lawful request and in accordance with the applicable statutory provisions), or if we are obliged by virtue of a court decision or a legally binding act of another competent authority. We do not commercially exploit the user's personal data, through rental or exchange with third parties. The data is kept only for as long as the need for information and communication and the purposes described herein are served, as well as for our compliance with the written provisions.

Your Rights Regarding Personal Data

Under data protection law, you have rights that we must inform you about. The rights you can exercise are the following:

The right of access

You have the right to ask us, at any time, for copies of your personal data. There are some exceptions, which means you may not always receive all the information we process.

The right to rectification

You have the right, at any time, to ask us to correct information that you believe is inaccurate. You also have the right to request the completion of information that you consider incomplete.

The right to erasure

  You have the right to ask us to delete your personal data in certain circumstances.

Your right to restriction of processing

  You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing

You have the right to object to the processing of your personal data.

Your right to data portability

This only applies to the information you have given us. You have the right to request that we transfer the information you have given us to another organization or give it to you. The right only applies if we process information based on your consent, or entering into a contract and the processing is automated.

Clarifications about your rights

You can exercise the above related rights free of charge, and within one month of receiving your request we will respond to you accordingly.

Should you wish to submit a request for information about your rights, please contact contact@mydvotion.com

In addition to the above, visiting and browsing the website is free, without requiring the provision of any individual information or personal data. It is noted that the company's commercial websites are not aimed at minors and we do not knowingly collect information concerning minors.

Data Transmission

We will not share your personal data with third parties for the purposes of direct promotion of products or services, unless you have been informed of this and provide your consent, where this is required.

We use processors, i.e. third parties who provide services to us and who are involved in the processing of personal data. In these cases, your data is held securely and will be kept by the processors only for the period we indicate to them. This means that they will not be able to further process your personal data, unless we have expressly instructed them to do so, nor pass on your personal data to other third parties.

In some cases, we are legally obliged to pass on your data. For example, following a court order or when we cooperate with other supervisory authorities when handling complaints or audits. In any case, we will only do so if we have a lawful basis to pass on the relevant information.

Submitting a Complaint

In the event that you believe that we are processing your personal data irregularly or illegally, please inform us about this by notifying us of the specific case at contact@mydvotion.com If our answer does not satisfy you, then you can file a complaint with the Personal Data Protection Authority .

This policy is written in plain language so that a person of at least 15 years of age can understand the main points of the Processing of Personal Data.

Contact by e-mail

Short description

The electronic account contact@mydvotion.com is about providing the possibility of any third party to communicate with our company. The communication may concern a general question regarding products (e.g. prices, availability, etc.), with the procedures (e.g. change - product return), complaints regarding the service, provision of information regarding hours and operating days etc.

Purpose of Processing

The update and management of the issues concerning each email, in the context of the continuous improvement of the company's services.

Categories of Personal Data

Email address or name or surname or telephone or postal address, or any other element that the data subject chooses to communicate. There is no standard data collection form.

Data Sources

Incoming emails

Categories of Notification Recipients

Depending on the message - topic, it may be shared with different departments of the Company and with cooperating suppliers.

Deletion Deadline

For the purposes of serving the principle of accountability, but also for internal control purposes, the information collected from the specific source of personal data input is kept for a period of up to one year from the last communication, after which it is deleted.

User Registration

At the time of your registration on the site, we collect your personal information, using the form available in the "My Account" section. The Company collects in this way and with your consent your name, surname, e-mail address, mobile phone, gender, date of birth.

Short description

In various promotions or events organized from time to time, in which to participate you will need to complete a specific coupon each time.

Purpose of Processing

Participation in a competition – draw, information, communication, promotion

Categories of Personal Data

First name, last name, mobile phone number, email address. Depending on the requirements of each action: date of birth, residential address, landline number, marital status, gender.

Data Sources

Voucher body

Deletion Deadline

Up to two years from the date of opt-in or withdrawal of consent to processing for communication purposes, where noted.

Lawfulness of processing

The processing is based on Article 6 paragraph 1: the data subject has consented to the processing of personal data.

Newsletter

Short description

The Company allows site visitors to subscribe to the newsletter service, from where they can learn news about the company's activities as well as advice on cleaning and care of shoes and accessories.

Purpose of Processing

Information, communication, promotion.

Categories of Personal Data

Email address, sheet.

Data Sources

Information filling form on the site (www.mydvotion.com)

Categories of Disclosure Recipients – contact persons

Each Collaborating Company, the details of which can be obtained by submitting a document ready to office@veltin.gr, Employees in the Marketing department, in the IT department and staff of the recipients of notification.

Deletion Deadline

Up to two years from the day the owner withdraws his consent, or stops wishing to receive the newsletter.

Data Performing the Processing

Each Collaborating Company, the details of which can be obtained by submitting a prepared document to office@veltin.gr

Lawfulness of Processing

The processing is based on Article 6 paragraph 1 para. a: the data subject has consented to the processing of personal data.

Categories of Notification Recipients - Contact Persons

Each cooperating company details of which you can get information by submitting a document ready to contact@mydvotion.com Employees in the Marketing department, and competent employees of our company.

Order via site

Short description

Through the Company's website, visitors are given the possibility to register an order online, process it and even cancel it after contacting the customer service department.

Purpose of Processing

Registration, processing, possible change in products, sending orders to customers, possible cancellation of order, Possible return of order by customers, communication by email or phone for feedback on the progress of the order.